Setting the Standard for Window Cleaning in Perth
Active Window Cleaning Pty Ltd provides top quality commercial and residential window cleaning services and offers a 24 hour, seven days a week service. Our contracts range from small residential blocks, through to large commercial, high rise and corporate office buildings in the heart of Perth city and surrounding areas. We are highly trained and experienced in the safe use of BMU’s, MEWP’s, Rope Access, Safety Harnesess, WaterFed Pole Cleaning and Traditional Ladders. Which means we can access any building in a safe and controlled manner.
Active offers a complete and comprehensive range of additional services primarily focused on commercial and residential buildings, ranging from external cladding cleaning, UPVC cleaning, Facade cleaning, Solar Panel cleaning, Glass Balustrade cleaning and Eyebolt intallation, testing and certification. The idea is to provide clients with a broad range of related services that will minimize their need to employ a variety of contractors.
We will guarantee to find a cost effective solution to any cleaning task and are are proud of being able to offer a complete service to assist the Facilities and Property Management industry.
Key to Success
The principal officers at Active have had many years of experience in the window cleaning business. They believe that most companies in this industry suffer from two major problems that can be improved upon and exploited.
The first problem comes from scheduling of jobs. Many window cleaning companies find it difficult to maintain established schedules with their customers that lead to a decrease in customer satisfaction. This is caused by poor management and less than reliable employees. The second problem is in retaining reliable and motivated staff. Many companies rely on contractors or transient employees that lead to high turnover rates and decreased service quality. Both lead to lower customer satisfaction, lack of repeat business and a low word-of-mouth referral rate. All our staff are employees and not contractors.
The mission at Active is to provide top-quality residential and commercial window cleaning services. The company will seek to provide these services in the most timely manner and with an ongoing comprehensive quality control program to provide 100% customer satisfaction. The company’s principal officers see each contract as an agreement not between a business and its customers, but between partners that wish to create a close and mutually beneficial long-term relationship.
Window cleaning in Perth is very competitive and the barriers to entry and exit in this market are very low making this an industry with a large number of rival firms with high turnover rates. Services are undifferentiated, which means that customer loyalty is usually low. Companies must compete on quality and timeliness of service, customer relations, and price.
Active believes that it can improve on the quality and timeliness of services in this industry by instituting procedures that will avoid many of the mistakes that other firms make. The company will be equally competitive in price and will maintain close ties with its clients throughout the entire contract. Through these steps, Active will be able to build up a reputation of better quality service at competitive prices than its competitors.